FAQs
DELIVERIES
How can I order?
There are various ways on how you can order from us:
(1) Order here, through our website -- easiest!
(2) Order directly from our TMCF Viber or Whatsapp Hotline : +6390 6502 6214
(3) Order via our Instagram or Facebook pages
• TMCF Instagram: www.instagram.com/tokyomilkcheesefactoryph
• TMCF Facebook: www.facebook.com/tokyomilkcheesefactoryph
(4) Via GrabFood
(5) Via Foodpanda
How can we get our orders?
(1) DELIVERY
Order from our website and choose 'Delivery' method.
We will calculate the delivery fee for you.
(2) PICK-UP
You may also have your orders picked up. Kindly indicate as notes the chosen Pick-up point and the date/time of pick-up.
Pick-up point # 1
Tokyo Milk Cheese Factory Cafe PASIG BRANCH
G/F Estancia Mall (East Wing), Capitol Commons, Pasig City 1600
• Pick-up times: 11am - 7:30pm, daily
Pick-up point # 2
Tokyo Milk Cheese Factory Cafe PARANAQUE BRANCH
G/F Central Garden Area, Ayala Malls Manila Bay, Paranaque City
• Pick-up times: 11am - 7:30pm, daily
*Kindly confirm with us first your pick-up point.
How much is the delivery fee?
It would depend on where your location is. If you order through the website, you will see the total for the delivery as well. Delivery fees will be shouldered by customer.
If I do pick-ups, where is the pick-up point?
Pick-up point # 1
Tokyo Milk Cheese Factory Cafe PASIG BRANCH
G/F Estancia Mall (East Wing), Capitol Commons, Pasig City 1600
• Pick-up times: 11am - 7:30pm, daily
Pick-up point # 2
Tokyo Milk Cheese Factory Cafe PARANAQUE BRANCH
G/F Central Garden Area, Ayala Malls Manila Bay, Paranaque City
• Pick-up times: 11am - 7:30pm, daily
Do you deliver in the provinces?
Yes, we do! But, it is only limited to certain products:
• Cookies, Salt & Camembert Click me!
• Cookies, Honey & Gorgonzola Click me!
Daily cut-off for provincial orders is 2:00pm.
We ship out provincial deliveries on Mondays and Thursdays, every 3pm.
How long before I receive my orders?
If within Metro Manila, you will receive it within the day. Please allow us 1-4 hours for the delivery time. If you order beyond 4:00pm, your orders will be processed the following day. We will notify you once your orders are being prepared and when it is about to be delivered.
If Provincial orders, it would depend on the courier and your location. We will send you the tracking details for this.
Daily cut-off for provincial orders is 2:00pm.
We ship out provincial deliveries on Mondays and Thursdays, every 3pm.
DINE-INS & BRANCHES
What branches do you have open?
(1) Tokyo Milk Cheese Factory CAFÉ - Estancia Mall
G/F Estancia Mall (East Wing), Capitol Commons, Pasig City
> Available for dine-in / delivery / take-out / pick-up
> See our Dine-In Menu here.
(2) Tokyo Milk Cheese Factory CAFÉ - Ayala Malls Manila Bay
G/F Central Garden - Ring Area, Ayala Malls Manila Bay, Paranaque City
> Available for dine-in / delivery / take-out / pick-up
> See our Dine-In Menu here.
(3) Tokyo Milk Cheese Factory - The Podium
G/F The Podium, Mandaluyong
> Available for walk-in / pick-up
(4) Tokyo Milk Cheese Factory - SM Megamall
G/F Fashion Hall, SM Megamall, Mandaluyong
> Available for walk-in / pick-up
(5) Tokyo Milk Cheese Factory - Uptown BGC
2/F Uptown Mall, Fort Bonifacio, Taguig
> Available for walk-in / pick-up
(6) Tokyo Milk Cheese Factory - Glorietta 4
3rd Floor Glorietta 4, Makati City
> Available for walk-in / pick-up
(7) Tokyo Milk Cheese Factory - Greenbelt 5
2nd floor Greenbelt 5, Makati City
> Available for walk-in / pick-up
(8) Tokyo Milk Cheese Factory - Ayala Malls Vertis North
Level 1 Activity Center, Ayala Malls Vertis North, QC
> Available for walk-in / pick-up
(9) Tokyo Milk Cheese Factory - Robinsons Place Ermita
Level 1 Robinsons Place Manila - Pedro Gil wing, Manila
> Available for walk-in / pick-up
(10) Tokyo Milk Cheese Factory (Pop-Up Store) Eastwood
G/F Eastwood Mall, QC
> Available for walk-in / pick-up
(11) Tokyo Milk Cheese Factory - Okada Manila
Upper ground Floor, Okada Manila, Paranaque
> Available for walk-in / pick-up
PAYMENTS AVAILABLE
If via Website
• Credit Card
• Cash-on-Delivery
• Online Banking
• GCash / PayMaya
If via Direct Order (IG/FB/Viber/SMS)
• Online Banking
• GCash / PayMaya
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We humbly ask for your patience and understanding as we accomplish to deliver our products to each and every one of our dear customers.
Thank you and keep safe!
