FAQs

DELIVERIES


How can I order?
• Order here, through our website.
• Order directly from our TMCF Viber Hotline : +6966 629 1364


How can we get our orders?

Delivery / pick-up / take-out
For pick-ups, our address would be:

Pick-up point: Tokyo Milk Cheese Factory Cafe (Estancia Branch)
G/F Estancia Mall (East Wing), Capitol Commons, Pasig City 1600

*Kindly confirm with us first your pick-up point.


How much is the delivery fee?

It would depend on where your location is. If you order through the website, you will see the total for the delivery as well. Delivery fees will be shouldered by customer.


If I do pick-ups, where is the pick-up point?

(Due to the radical changes in schedule this COVID-19, we change our pick-up points. Please contact us first to confirm where. TMCF Viber Hotline : +6966 629 1364)

ECQ/MECQ Pick-up point:
223 Oranbo Drive, Brgy Oranbo, Pasig City 1600

Non-MECQ/ECQ :
G/F Estancia Mall, Capitol Commons, Pasig City 1600

Do you deliver in the provinces?
Yes, we do! But, it is only limited to certain products:
• Cookies, Salt & Camembert Click me! 
• Cookies, Honey & Gorgonzola Click me!

Daily cut-off for provincial orders is 2:00pm. 
We ship out provincial deliveries on Mondays and Thursdays, every 3pm.

How long before I receive my orders?

If within Metro Manila, you will receive it within the day. Please allow us 1-3 hours for the delivery time. If you order beyond 4:00pm, your orders will be processed the following day. We will notify you once your orders are being prepared and when it is about to be delivered.

If Provincial orders, it would depend on the courier and your location. We will send you the tracking details for this.
Daily cut-off for provincial orders is 2:00pm. 
We ship out provincial deliveries on Mondays and Thursdays, every 3pm.



DINE-INS & BRANCHES


As of August 11, 2020 (MECQ IN MANILA)


What branches do you have open?

MECQ MODE: We only do deliveries and pick-ups for now.

AFTER MECQ MODE:

(1) Tokyo Milk Cheese Factory Café - Estancia Mall
G/F Estancia Mall (East Wing), Capitol Commons, Pasig City
> Available for dine-in / delivery / take-out / pick-up
> See our Dine-In Menu here.

(2) Tokyo Milk Cheese Factory - The Podium
G/F The Podium, Mandaluyong
> Available for walk-in / pick-up

(3) Tokyo Milk Cheese Factory - SM Megamall
G/F Fashion Hall, SM Megamall, Mandaluyong 
> Available for walk-in / pick-up

(4) Tokyo Milk Cheese Factory - Uptown BGC
2/F Uptown Mall, Fort Bonifacio, Taguig
> Available for walk-in / pick-up

(5) Tokyo Milk Cheese Factory - Glorietta 4
3rd Floor Glorietta 4, Makati City
> Available for walk-in / pick-up

(6) Tokyo Milk Cheese Factory - Greenbelt 5
2nd floor Greenbelt 5, Makati City
> Available for walk-in / pick-up
 

 

PAYMENTS AVAILABLE

 If via Website
• Credit Card
• Cash-on-Delivery
• Online Banking
• GCash / PayMaya

If via Direct Order
• Cash-on-Delivery
• Online Banking
• GCash / PayMaya 



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We humbly ask for your patience and understanding as we accomplish to deliver our goodies to each and every one of our dear customers.

Thank you and keep safe!